Terms & Conditions
Welcome to Cups Coffee and Mushie Mountain. By purchasing our products, you agree to the following terms and conditions. Please read them carefully.
1. Orders & Payment
- All orders are subject to acceptance and availability.
- Payments must be made in full at the time of purchase. We accept credit card.
2. Shipping & Delivery
- We offer shipping to worldwisde
- Delivery times are estimates and may vary due to external factors. We have a flat fee of under 7 euros for Spain up to 5kg.
- We are not responsible for delays caused by third-party carriers or customs.
3. Returns & Refund Policy
We strive to offer high-quality products and customer satisfaction. However, due to the nature of our products, we have the following return and refund policy:
- Returns are only accepted if the product is unopened, unused, and in its original condition and packaging.
- Requests for returns must be made within 14 days of receiving your order.
- Customers are responsible for return shipping costs.
- To initiate a return, please email us at [your email address] with your order number and reason for return.
- Once we receive and inspect the returned product, we will process your refund (minus original shipping charges, if applicable).
- We do not offer refunds or returns for opened products due to health and safety regulations.
4. Damaged or Defective Products
- If your product arrives damaged or defective, please contact us within 48 hours of delivery at [your email address].
- Include photos of the damaged item and packaging for quicker processing.
- We will offer a replacement or refund for damaged items.
5. Product Disclaimer
- Our products are not intended to diagnose, treat, cure, or prevent any disease.
- Please consult your healthcare provider before using our products, especially if you are pregnant, nursing, taking medication, or have a medical condition.
6. Privacy Policy
- We respect your privacy. Your personal information will only be used to process your order and support your experience on our website.
- For more information, please view our [Privacy Policy link].
7. Contact Us
For questions about orders, returns, or other inquiries, please contact us at:
📧 mushroomscoffeesmind@gmail.com